IT Support Technician

Saint George School is a British International school that offers an innovative education through a challenging international curriculum, making learning relevant and meaningful for students by adopting a comprehensive study program based on research and centered on the student as a learner. Throughout its 58 years of existence, Saint George School has become a reference of academic excellence both nationally and internationally, being the only school in the country to offer the prestigious International Baccalaureate program and the first one to receive dual accreditation from the Council of International Schools (CIS), Cambridge International General Certificate of Secondary Education (IGCSE) and the New England Association of School and Colleges (NEASC), with a  highly qualified multicultural faculty and staff. Today make up a school community of 43 different nationalities, making Saint George an institution of international stature forming young leaders capable of meeting academic and professional challenges in today's global society.  

IT SUPPORT TECHNICIAN

JOB DESCRIPTION

LOCATION       Saint George School – Santo Domingo, DR

JOB PURPOSE

The IT Support Technician will be responsible for providing technical support to all school faculty and staff.  We are looking for an individual with excellent customer service and technical support skills.  The IT Support Technician will be responsible for the smooth operation of all staff and student devices, preparation of those devices before each school year and keeping an accurate inventory of all IT assets.  Support and maintenance of networking equipment and infrastructure. They will work closely with all members of the IT team to make sure all IT services are always operating efficiently.  This job will require some setup and support of after hours meetings and events.

REPORTING TO          IT Manager/Director

RESPONSIBILITIES

▪            Take responsibility for the smooth running of all staff and student facing desktops, laptops, tablets, AV equipment, operating systems and applications for all offices and classrooms

▪            Monitor the school help desk in support of all school staff and students

▪            Take ownership of tickets, ensuring appropriate priority is set and regular communication is in place

▪            Prepare staff devices for distribution

▪            Organize, support and manage all student devices including Chromebooks, MacBooks and iPads

▪            Maintain an accurate IT asset inventory

▪            Assist with and support AV setups for in school events

▪            Maintain classroom technology to support educational needs

▪            Manage mobile device management system for all Apple devices

▪            Provide technical training to staff

▪            Support WiFi, CCTV, IP Telephony, Cabling systems and Switches.

▪            Assist with and/or perform hardware repairs to broken devices

▪            Other duties as assigned     

PERSONAL SPECIFICATIONS – Skills Knowledge and Experience

▪            Degree qualified and/or relevant professional qualification and experience

▪            At least 2 years of experience in a technical support role

▪            Experience supporting macOS, iOS, Chrome OS and Windows

▪            Experience using a help desk ticketing system

▪            Professional and patient approach to customer service

▪            Experience with Google Workspace and Office 365

▪            Excellent problem solving and troubleshooting skills

▪            Familiarity with wired/wireless networks

▪            Excellent verbal and written communication skills

▪            Team worker who can also be an independent self-starter

Essential

▪            Experience with JAMF and/or inTune

▪            Experience repairing Windows, MacBooks and Chromebooks

o            Current Apple-certified technician a plus

▪            Experience working in education     Desirable

Personal Attributes

▪            High levels of personal integrity

▪            Conscientious and able to focus on completing work to a consistently high standard

▪            Flexible and positive approach to work

▪            Excellent organisational and time-management skills; high attention to detail

▪            Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved

▪            Adaptable to working in a fast paced ever changing environment

▪            Ability to work under pressure and remain calm

▪            Proactive and willingness to take on multiple tasks

▪            Self-motivated and enthusiastic

▪            Ability to work independently

▪            Must be a team player, willing to help and be flexible

▪            Continually strive for improvement

Other

▪            A commitment to safeguarding and promoting the welfare of all pupils. And the willingness to undertake appropriate child protection training when required

PHILOSOPHY AND VALUES

We are ambitious for our students, our people and our family of schools. We believe that:

▪            There is no limit to what every person can achieve.

▪            Creativity and challenge help us get better every day.

▪            Learning should be personalised.

▪            Unique global opportunities enhance the learning experience.

The NAE Commitment

At Nord Anglia Education, we work every day to inspire our schools, our students and our employees to be the best they can be, and we are ambitious for them all to achieve more than they thought possible in their personal, social and academic endeavours. Within our family of schools, this aspiration is underpinned by a commitment to always act with respect, integrity, openness, courage and ambition. These qualities are the foundation of how we approach our work and roles within NAE and are shared by everyone in our global family.

Promote and embodies  The CORE 7 Leadership Capabilities:

▪            Accountable – Establishes a high performing culture and accepts accountability for organisational performance.

▪            Strategic – Leads opportunity and is committed to continuous improvement aligned with the organisational vision and direction

▪            Collaborative – Works collaboratively with others to achieve organisational outcomes

▪            Entrepreneurial – Creates organisational value for diverse stakeholders and achieves commercial success

▪            Enabling – Drives excellence through valuing and developing others

▪            Agile – Achieves personal and organisational success within a changing, dynamic and complex environment

▪            Resilient – Demonstrates personal resilience within a demanding environment of high expectations       

▪            Role-model the ‘Be Ambitious’ philosophy each day

▪            Feedback as a valued member of the team and the wider organisation

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We welcome applications from suitable qualified persons from all diverse backgrounds.

Please note, only shortlisted candidates will be contacted.